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Refund and Cancellation Policy

To cancel your order, please send us an email to custometcare@tealeaftheory.com with your  order details and we will cancel it promptly. Please note that we do not accept cancellations once the teas have been dispatched from our fulfillment center.  Once the tea has been dispatched from our fulfillment center, it will not be possible for us to cancel the order.The request for cancellation of the order should be made within 1 hour from the time of placing the order or time mentioned in the sales order ,which ever is earlier.Once the order is placed and not canceled within the time frame as mentioned,the product cannot be returned.

In case of return and cancellation the amount paid,if any will be refunded to your card within 14 working days. However, if you are unhappy with the tea received or have received a wrong product, contact us immediately and we will fix it at the earliest. We will be happy to make sure your order is corrected or returned, as the case may be, and your amount will be refunded.